Service Hotline +49 208 8848940

Payment and dispatch

Payment and shipping

The following conditions apply:

Delivery is made within Germany and to the following countries: Belgium, Luxembourg, Netherlands, Austria, Denmark, Italy, Sweden, Czech Republic, Estonia, Latvia, Lithuania, Finland, Spain, Portugal, Liechtenstein, Ireland, Norway, Switzerland, Hungary, Poland, Slovenia.

Shipping costs (including VAT)

Domestic deliveries (Germany):

Free shipping for orders over €75.
We charge a flat rate of € 5.90 for orders under € 75.

Cash on delivery is possible. (6.90 € cash on delivery fee + shipping costs)
Delivery to packing stations is possible.


Deliveries abroad:

We calculate the shipping costs abroad as follows:

Parcel shipping to the following countries costs €14.90

The Netherlands
Czech Republic

Parcel shipping to the following countries costs €29.90

Cyprus (except northern part)

From an order value of € 850.00 we deliver abroad free of charge.


Parcel shipping to the USA (max. value of goods 1000.-€)

Parcel up to 3 kg: 46.-€
Parcel from 3 kg - 7 kg: 59.-€
Parcel from 7 kg - 10 kg: 79.-€



Carpet shipping in Germany

When shipping bulky goods (freight forwarding) within Germany, we deliver free of charge.



Shipping bulky goods abroad

We charge as follows for the shipment of bulky goods (forwarding shipment for carpets) abroad:
Shipping abroad.

Shipping costs to the following countries:

Belgium, Netherlands, Austria, Denmark, Italy, Sweden, Lithuania, Finland:
59.-€ up to 8 kg, 69.-€ up to 11 kg, 115.-€ up to 35 kg

From 1900.- € we deliver free of shipping costs!

Shipping costs to the following countries:

Liechtenstein, Switzerland, Norway, Cyprus (except northern part)
59.-€ up to 8 kg, 89.-€ up to 11 kg, 130.-€ up to 35 kg

From 2500.-€ we deliver free of shipping costs.

Bulky goods are marked as such in the item description.


Delivery periods

Unless otherwise stated in the respective offer, the goods will be delivered in Germany within 3 - 5 days, for deliveries abroad within 5 - 10 days after conclusion of the contract (in the case of agreed advance payment after the time of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in a single shipment, unless we have agreed otherwise with you, in which case the delivery time will be determined by the item with the longest delivery time that you have ordered.
If you collect the goods yourself, we will inform you by e-mail when the goods are ready and when you can collect them. In this case, no shipping costs will be charged.


Accepted payment methods

- Cash payment on collection
- Prepayment by bank transfer
- Payment by cash on delivery (parcel price plus cash on delivery fee € 6.90)
- Payment by Sofort/instant bank transfer (via Klarna)
- Payment by invoice (via Klarna)
- Payment by installment purchase (via Klarna)
- Payment by direct debit (via Klarna)
- Payment by credit card (via Klarna)

Via PayPal Checkout:
- Payment via PayPal
- Payment by credit card
- Payment via "Pay later"

If you pay in advance, we will grant you a 3% discount on the gross value of the order.

If you have any questions, you will find our contact details in the imprint.

Create an account

By creating an account with our store, you will be able to move through the checkout process faster, store multiple addresses, view and track your orders in your account, and more.


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